# Returns and Exchanges

Source: https://astroway.info/en/povernennya/
Language: en
Updated: 2026-11-04

Being charged for an "Astroway" or Astroguide subscription (emails from `no-reply@astroway.life` or `no-reply@usercarelane.com`, "Astroway" or "SKYREAD.PRO / NATALGUIDE.PRO" on your statement)? That is a different company, unaffiliated with us. We have no access to those payments and cannot cancel or refund them. What to do: see [FAQ → Similar names](https://astroway.info/en/faq/#shozhi-nazvy).

## Return and Exchange Policy

Astro Way online store adheres to the Law of Ukraine “On Consumer Rights Protection.” You have the right to return or exchange a quality item within 14 days from the date of receipt.

### Digital reports and subscriptions

**Digital reports (PDF).** A report is prepared right after payment. At checkout you agree to immediate supply, and so you lose the 14-day right of withdrawal (Art. 16(m), Directive 2011/83/EU).

This does not cover mistakes. If a report contains an error, does not match your order, or the email did not arrive (check your spam folder), write to **info@astroway.info** with your order number. We will send it again, correct it or refund you.

**AstroWay PRO.** A voluntary 14-day guarantee applies: we refund the full amount for a new subscription if you write to **info@astroway.info** within 14 days of payment.

The rules for physical goods are below. Full terms: [Public Offer Agreement](https://astroway.info/en/oferta/).

### Conditions for Return

You can return or exchange an item if:

- No more than 14 days have passed since receipt
- The item has not been used and is in its original condition
- The original packaging is intact
- You have a document confirming the purchase (receipt, email confirmation)

### Items Not Eligible for Return

- Digital products and subscriptions after activation, except as described in the section on digital reports and subscriptions
- Custom-made items (personalized)
- Items damaged by the customer

### How to Process a Return

1. Contact us at **info@astroway.info** with your order number and reason for return
2. We will confirm your request within 1-2 business days
3. Ship the item to the provided address (return shipping costs are at the customer’s expense)
4. After receiving and inspecting the item, we will process your refund

### Refund Processing

- Refunds are issued using the same method of payment you used for the purchase
- Refund processing time: up to 7 business days after receiving the item
- Shipping costs are non-refundable

### Quality Guarantee

If you received a damaged or defective item, contact us within 3 days of receipt. We will replace the item or issue a full refund, including shipping costs.

### Contact Information

For questions regarding returns and exchanges: **info@astroway.info**

*Last updated: November 2026*

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