# Returns and Exchanges

Source: https://astroway.info/vi/povernennya/
Language: vi
Updated: 2026-11-04

Phí đăng ký "Astroway" hoặc Astroguide (thư từ `no-reply@astroway.life` hoặc `no-reply@usercarelane.com`, trong sao kê - "Astroway" hoặc "SKYREAD.PRO / NATALGUIDE.PRO")? Đây là một công ty khác, không liên quan đến chúng tôi. Chúng tôi không có quyền truy cập vào những khoản thanh toán đó và không thể hủy hoặc hoàn tiền. Cần làm gì - trong phần [Câu hỏi thường gặp → Tên tương tự](https://astroway.info/vi/faq/#shozhi-nazvy).

## Return and Exchange Policy

Astro Way online store adheres to the Law of Ukraine “On Consumer Rights Protection.” You have the right to return or exchange a quality item within 14 days from the date of receipt.

### Digital reports and subscriptions

**Digital reports (PDF).** A report is prepared right after payment. At checkout you agree to immediate supply, and so you lose the 14-day right of withdrawal (Art. 16(m), Directive 2011/83/EU).

This does not cover mistakes. If a report contains an error, does not match your order, or the email did not arrive (check your spam folder), write to **info@astroway.info** with your order number. We will send it again, correct it or refund you.

**AstroWay PRO.** A voluntary 14-day guarantee applies: we refund the full amount for a new subscription if you write to **info@astroway.info** within 14 days of payment.

The rules for physical goods are below. Full terms: [Public Offer Agreement](https://astroway.info/en/oferta/).

### Conditions for Return

You can return or exchange an item if:

- No more than 14 days have passed since receipt
- The item has not been used and is in its original condition
- The original packaging is intact
- You have a document confirming the purchase (receipt, email confirmation)

### Items Not Eligible for Return

- Digital products and subscriptions after activation, except as described in the section on digital reports and subscriptions
- Custom-made items (personalized)
- Items damaged by the customer

### How to Process a Return

1. Contact us at **info@astroway.info** with your order number and reason for return
2. We will confirm your request within 1-2 business days
3. Ship the item to the provided address (return shipping costs are at the customer’s expense)
4. After receiving and inspecting the item, we will process your refund

### Refund Processing

- Refunds are issued using the same method of payment you used for the purchase
- Refund processing time: up to 7 business days after receiving the item
- Shipping costs are non-refundable

### Quality Guarantee

If you received a damaged or defective item, contact us within 3 days of receipt. We will replace the item or issue a full refund, including shipping costs.

### Contact Information

For questions regarding returns and exchanges: **info@astroway.info**

*Last updated: November 2026*

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