Revision dated 27 May 2026.
This page explains the right of withdrawal from a contract (German: Widerrufsrecht) for consumer customers with their habitual residence in the European Union, the European Economic Area, or the United Kingdom. The text is based on Articles 9–16 of Directive 2011/83/EU and Directive 2023/2673/EU on the electronic withdrawal function, and for Germany additionally on §§ 312g, 355, 356, 356a of the German Civil Code (Bürgerliches Gesetzbuch, BGB) and Annex 1–2 to Art. 246a EGBGB.
For customers from Ukraine, the rules of Section 7 of the Public Offer Agreement (Article 13 of the Law of Ukraine “On Consumer Rights Protection”) apply. This document is supplementary and does not replace the offer but supplements it for EU/EWR/UK customers.
1. Right of withdrawal (Widerrufsrecht)
You have the right to withdraw from this contract within 14 (fourteen) calendar days without giving any reason. The period begins on the day the contract is concluded (for services and digital content) or on the day you receive the goods (for physical goods).
To exercise the right of withdrawal, send us a clear statement of your decision to withdraw from the contract — for example, by email to info@astroway.info or via our electronic withdrawal function. For convenience, you may use the Widerrufsformular template, but this is not mandatory — any clear written statement is sufficient.
To comply with the deadline, it is sufficient to send the withdrawal notice before the end of the 14-day period. The date of dispatch (postmark or email/timestamp) is the date on which the right is exercised.
2. Details for sending the notice
Individual entrepreneur Burkhan Liliya Oleksiivna Tax ID: 3181911021 Ukraine, 49014, Dnipro, vul. Nezalezhnosti 27, apt. 50 Email: info@astroway.info Electronic withdrawal function: astroway.info/widerruf/
3. Consequences of withdrawal (Folgen des Widerrufs)
If the withdrawal is valid, we will refund all payments received from you without undue delay and in any event no later than 14 (fourteen) calendar days from the day on which we receive the withdrawal notice. For the refund, we will use the same payment method you used for the purchase (bank card, account), unless you have expressly agreed otherwise. No fees will be charged to you for the refund.
If you requested that the provision of services or the supply of digital content begin before the end of the 14-day withdrawal period, you must pay us a proportionate amount for the services actually provided up to the point at which you notify us of your withdrawal, compared to the total scope of services provided for under the contract.
4. Exceptions — when the right of withdrawal expires
The right of withdrawal expires in the cases provided for in Article 16 of Directive 2011/83/EU, and for Germany additionally in §§ 356(4) and 356(5) BGB:
4.1. Services (Dienstleistungen) — individual consultations
If we have provided the service in full and performance began after you explicitly consented to immediate performance and acknowledged the loss of the right of withdrawal upon full performance — the right of withdrawal expires (Article 16(a) of Directive 2011/83/EU; § 356 (4) BGB).
This provision applies to individual astrological consultations after they have been conducted.
4.2. Digital content (Digitale Inhalte) — PDF reports, Birth Book, API access
If digital content is supplied without a physical medium (downloadable PDF, activation of SaaS/API access, instant generation of a natal chart), and performance of the contract began after you
- explicitly gave your prior consent to immediate performance before the end of the 14-day period;
- acknowledged awareness of the loss of the right of withdrawal upon commencement of performance;
- received from us confirmation of your consent to durable medium (Article 16(m) of the Directive; § 312f para. 3 BGB, § 356 para. 5 BGB),
— the right of withdrawal expires from the moment performance begins.
You will receive confirmation of consent by email simultaneously with the payment confirmation; a copy is stored in your Personal Account.
4.3. Sealed goods, newspapers, custom-made goods
Other standard exceptions under EU Directive 2011/83/EU (sealed goods after unsealing, newspapers and magazines, custom-made goods) apply to physical hardcover Birth Book editions, if offered in the future. As of the date of this revision, such products are not offered in the store.
5. Electronic withdrawal function (§ 356a BGB)
In accordance with § 356a of the German Civil Code (introduced by Directive 2023/2673/EU, mandatory from 19 June 2026), we offer an electronic withdrawal function for customers from the EU/EEA/Germany. This is a two-step procedure:
- Step 1. On the page astroway.info/widerruf/, enter your email address and order number (login is not required). You may optionally provide a reason for withdrawal — this is not mandatory.
- Step 2. On the confirmation page, click the “Confirm contract withdrawal” button. After clicking, the contract is considered withdrawn.
The electronic function is available throughout the entire 14-day withdrawal period, including for guest orders — registration is not required. Immediately after confirmation, we will send you an email confirming receipt — the email will include the content of your statement, the exact date and time of receipt. The confirmation is stored in our accounting system in the form of a durable medium.
6. Information for customers in the United Kingdom
For consumer customers with their habitual residence in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 apply. The general rules (14-day cooling-off period, exceptions for fully performed services and digital content with explicit consent) are analogous to Sections 1–4 of this page.
7. Applicable law
The contract is governed by Ukrainian law. For consumer customers with their habitual residence in the EU, mandatory provisions of the consumer protection law of the country of habitual residence apply to the extent they cannot be derogated from by contract (Article 6(2) of Regulation Rome I — Regulation (EC) No 593/2008).
8. Online dispute resolution (ODR)
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. Our email address for ODR purposes: info@astroway.info. We are not obliged and do not express willingness to participate in out-of-court dispute resolution procedures before consumer authorities.
9. Contact
For any questions regarding the exercise of the right of withdrawal, contact: info@astroway.info. Typical response time is up to 24 hours on working days (Monday–Friday, 09:00–18:00 Kyiv time).
