Public Offer Agreement

Revision dated May 27, 2026.

This document constitutes a formal public offer (offer) by the individual entrepreneur Burhan Liliia Oleksiivna (hereinafter referred to as the “Service Provider”) to conclude a contract for the provision of services (hereinafter referred to as the “Contract”) with any individual or legal entity (hereinafter referred to as the “Customer”) under the terms set out below. This Contract is a contract of adhesion within the meaning of Article 634 of the Civil Code of Ukraine and a public contract within the meaning of Article 633 of the Civil Code of Ukraine.

The text of this offer is an official document of the Service Provider and is published at the address https://astroway.info/oferta/. The Service Provider reserves the right to unilaterally amend the terms of this offer; the new edition enters into force from the moment it is posted on the Website, unless otherwise provided by the new edition of the offer. For orders placed before the publication of a new edition, the edition in force at the time of order placement shall apply.

1. Terms and Definitions

In this offer, the following terms are used in the following meanings:

Website — the Service Provider’s website located at https://astroway.info, including all subdomains and localized versions (uk, en, de, pl, and others).
Services — informational, informational-consultative, educational, software (SaaS/API), and individual services provided by the Service Provider remotely via the Website in the form of electronic content, digital products, access to software, online courses, and personal consultations. The full list of Services with descriptions and prices is published on the Website in the store and catalog sections.
Order — a Customer’s request to receive a Service, submitted through the Website interface and confirmed by payment.
Acceptance — the Customer’s full and unconditional acceptance of the terms of this offer, which is carried out by placing an Order and making payment to the Service Provider.
Personal Account — an authorized area on the Website available to the Customer after registering an account, through which the Customer gains access to purchased Services, order history, and payment documents.
Digital Content — electronic data created or provided in digital form: texts, PDF documents, audio and video materials, interpretations, access to software interfaces (API), and other objects that, by their nature, cannot be returned in physical form.
Consumer — a Customer who is an individual and purchases Services for personal needs not related to entrepreneurial activities; the Law of Ukraine “On Consumer Rights Protection” and, in cases established by law, imperative norms of the state of their habitual residence apply to such a Customer.

2. Subject of the Contract

2.1. The Service Provider undertakes to provide the Customer with the Services selected by the Customer on the Website, and the Customer undertakes to accept and pay for such Services under the terms of this Contract.

2.2. The Service Provider provides Services within the types of economic activities registered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Formations:

63.11 — Data processing, hosting and related activities (main);
63.99 — Provision of other information services, n.e.c.;
73.20 — Market research and public opinion polling;
96.09 — Provision of other personal services, n.e.c.;
85.59 — Other education, n.e.c.;
85.60 — Support activities in education.

2.3. The Services provided by the Service Provider are divided into the following categories:

2.3.1. Informational Digital Products — natal charts, astrological forecasts, interpretations, personalized books (Birth Book), and other documents in PDF or electronic format generated by the Service Provider’s automated systems based on data provided by the Customer.
2.3.2. Access to Software (SaaS / API) — subscriptions to AstroWay PRO, AstroWay API tariff plans (Indie, Starter, Pro, Business, HD Pack, Esoteric Pack, Vedic Pack, Reports Pack, Founders’ Lifetime Deal, and other tariffs published on the Website) with access to the Service Provider’s computing services and software interfaces.
2.3.3. Educational Services — online courses, lectures, training materials provided through the Website’s distance learning system.
2.3.4. Individual Consultations — personal astrological consultations conducted by the Service Provider or engaged specialists remotely via video, audio, or in the form of a written conclusion.

2.4. The description, composition, scope, method of provision, and price of each specific Service are indicated on its page on the Website and are an integral part of this Contract regarding such Service.

2.5. Nature of Astrological and Esoteric Services. The Customer understands and agrees that astrological, numerological, tarot, and other esoteric services are of an informational and entertainment nature, based on traditional esoteric systems, and do not constitute medical, psychiatric, psychotherapeutic, financial, legal, or other professional consulting services. The conclusions, forecasts, and recommendations provided within such Services are not guarantees of the occurrence or non-occurrence of any events and should not be used as the sole basis for making life-changing decisions. The Service Provider shall not be liable for decisions made by the Customer based on the information received.

3. Procedure for Concluding the Contract (Acceptance of the Offer)

3.1. The Contract is concluded by the Customer’s acceptance of this public offer. Acceptance is the Customer’s combined actions:

placing an Order on the Website with the selected Service, payment method, and Customer details specified;
marking the acknowledgment and agreement with the terms of this offer when placing the Order (if such a mark is provided in the interface);
making full payment in the manner selected by the Customer from those available on the Website.

3.2. The Contract is considered concluded from the moment the full payment is received into the Service Provider’s bank account or payment service, and a corresponding record is generated in the Service Provider’s accounting system. From this moment, the Customer acquires the status of a party to the Contract, and the terms of this offer become binding on both parties.

3.3. The Customer confirms that they are of legal age (have reached 18 years) and have full legal capacity to enter into this Contract. The Service Provider does not provide Services to persons under 18 years of age.

3.4. If the Service involves the immediate provision of Digital Content or immediate access to software (SaaS/API, online course, instant PDF generation, etc.), when placing the Order, the Customer has the opportunity to separately confirm their explicit consent to the immediate commencement of the Contract performance and acknowledge that they waive the right to withdraw from the Contract provided for by Article 13 of the Law of Ukraine “On Consumer Rights Protection” and Article 16, paragraph “m” of Directive 2011/83/EU after the Contract performance is completed. Without such separate consent, the Customer retains the full right to withdraw within the time limits established in Section 7 of this Contract.

4. Service Prices and Payment Procedure

4.1. The price of each Service is determined independently by the Executor and is indicated on the page of the relevant Service on the Website in Ukrainian hryvnias (UAH). For Customers outside Ukraine, the price may additionally be displayed in equivalent foreign currencies for reference; settlements are made in the currency provided for by the chosen payment method.

4.2. Payment for Services is made on the terms of 100% advance payment using one of the methods available on the order page:

payment by Visa / Mastercard bank card via the Monobank Acquiring payment service;
payment via the LiqPay service;
direct bank transfer to the Executor’s current account using the details provided after placing the Order;
other methods that may be added by the Executor and published on the Website.

4.3. The Executor is a payer of the single tax of the third group at a rate of 5% (excluding VAT) in accordance with Chapter 1 of Section XIV of the Tax Code of Ukraine. The prices for Services indicated on the Website do not include VAT.

4.4. The Customer’s obligation to pay for the Service is considered fulfilled from the moment the funds are credited in full to the Executor’s account or to the relevant payment service.

4.5. The Customer independently bears the costs associated with making the payment: bank fees, currency exchange and cross-border fees, payment service fees — to the extent withheld from the payment amount or additionally charged by the Customer’s servicing bank.

5. Procedure for Providing Services

5.1. The Executor provides Services within the timeframes specified on the page of the relevant Service. If the timeframes are not explicitly indicated, the following standard timeframes apply:

automatically generated digital products (natal charts, interpretations, basic reports) — within 24 hours from the moment of payment, typically instantly;
personalized books (Birth Book) and other products requiring additional processing — within the timeframes specified on the Service page (typically from 24 hours to 14 business days, depending on the complexity of the tariff);
access to SaaS / API services — instantly from the moment of payment, in the form of an API key or tariff activation in the Personal Account;
access to online courses — instantly from the moment of payment, in the Personal Account;
individual consultations — at the time agreed in advance by the Customer and the Executor after placing the Order.

5.2. The Executor sends the Customer an email (to the address specified during order placement) confirming payment, access to the purchased Service, or instructions for obtaining it. Untimely receipt of such messages due to reasons dependent on the Customer’s mail service, spam filters, or an error in the email address is not grounds for non-fulfillment of the Contract by the Executor.

5.3. The Executor provides Services personally or with the involvement of third parties (astrologers, consultants, technical contractors) at its discretion, remaining fully responsible to the Customer for the quality and timeliness of Service provision.

5.4. Availability of SaaS / API services. The Executor makes reasonable efforts to ensure the availability of SaaS / API services at a level of 99% per calendar month, excluding scheduled technical work (of which the Executor notifies in advance in the Personal Account or by email) and circumstances beyond the Executor’s reasonable control (infrastructure failures of the hosting provider, DDoS attacks, force majeure, etc.).

6. Rights and Obligations of the Parties

6.1. The Executor undertakes to:

provide Services of high quality and within the timeframes specified on the Website;
ensure the Customer has access to the purchased Service via the Personal Account and/or email;
ensure the protection of the Customer’s personal data in accordance with the Law of Ukraine “On Protection of Personal Data” and Regulation (EU) 2016/679 (GDPR) — detailed conditions for personal data processing are set out in the Privacy Policy available at https://astroway.info/politika-konfidentsialnosti/;
provide information support to the Customer by email info@astroway.info on working days (Monday to Friday) from 09:00 to 18:00 Kyiv time; the standard response time is up to 24 hours from the moment of appeal;
refund funds in cases provided for by this Contract and the legislation;
post the current edition of this public offer on the Website.

6.2. The Executor has the right to:

involve third parties in the execution of the Contract;
unilaterally change the range and prices of Services published on the Website (changes do not affect already placed and paid Orders);
temporarily suspend access to the Website or individual Services for technical work;
refuse to provide a Service or block the Customer’s account in case of violation of the terms of this Contract by the Customer, attempts at unauthorized access, violation of intellectual property rights, provision of false data, or in other cases provided for by the legislation;
refuse to conclude the Contract or provide certain Services to persons from jurisdictions subject to international sanctions regimes mandatory for Ukraine or the Executor’s payment services.

6.3. The Customer undertakes to:

provide accurate data for placing the Order and providing Services (including accurate date, time, and place of birth for astrological services that affect the quality of the result);
pay for Services in full before they are provided;
not transfer their account, API keys, or materials received within the Services to third parties without the Executor’s written consent;
not use the Website, API, and other Executor services for illegal activities, including attempts to bypass tariff restrictions, reverse engineering, deliberate overload, unauthorized parsing, etc.

6.4. The Customer has the right to:

receive paid Services of high quality and within the established timeframes;
receive information support from the Executor;
refuse the Contract in the manner provided for in Section 7 of this Contract;
file a claim with the Executor regarding the quality of Services in the manner provided for in Section 8 of this Contract;
exercise other rights provided for by the legislation of Ukraine (in particular, the Law “On Consumer Rights Protection” and the Law “On Personal Data Protection”), and for Customers who are residents of EU countries — mandatory norms of the legislation of the country of habitual residence and EU consumer protection law.

7. Customer’s Refusal of the Contract

7.1. General rule (14 days). A Customer who is a Consumer (an individual who purchases Services for personal purposes) has the right to refuse this Contract within 14 (fourteen) calendar days from the moment of its conclusion, without stating reasons and without paying penalties. This right is based on Article 13 of the Law of Ukraine “On Consumer Rights Protection” and Article 9 of Directive 2011/83/EU.

7.2. To exercise the right of refusal, the Customer sends the Executor an unambiguous notice of refusal to the email address info@astroway.info, specifying the Order number and refund details. The Customer may use the standard refusal form published on the Site or utilize the electronic cancellation function, though this is not mandatory—any clear written notice is sufficient. For Customers residing in EU, EEA, and the UK, see additionally Widerrufsbelehrung and Widerrufsformular.

7.3. Exceptions to the right of refusal. The right to refuse the Contract does not apply in cases stipulated by Part 3 of Article 13 of the Law of Ukraine “On Consumer Rights Protection” and Article 16 of Directive 2011/83/EU, in particular:

7.3.1. Services whose execution has begun with the Customer’s consent before the expiration of the 14-day period, after full completion of the execution—if the Customer explicitly consented to immediate commencement of execution when placing the Order and acknowledged the loss of the right of refusal upon full fulfillment of the Contract. This provision applies, in particular, to instantaneously generated digital products (natal charts, interpretations, basic reports) and completed individual consultations.
7.3.2. Supply of Digital content not supplied on a tangible medium if execution has begun with the Customer’s explicit prior consent and the Customer acknowledged the loss of the right of refusal—this provision applies to downloadable digital products (Birth Book PDF, thematic reports) from the moment of actual download or the start of file generation.
7.3.3. Access to software (SaaS / API subscriptions) after the first actual use of the API key or login to the subscription service. Until the first use, the Customer retains the right to full refusal.
7.3.4. Individual consultations after the completion of the consultation.

7.4. Special rule for online courses. The Customer may refuse a purchased online course and receive a full refund within the earlier of the following two deadlines:

14 (fourteen) calendar days from the date of payment;
completion of 25% (twenty-five percent) of the course, determined as the completion of the corresponding share of lessons/modules in the distance learning system.

Once either of these events occurs, no refund for the online course will be provided, except in cases of inadequate course quality or technical impossibility of completion due to the Executor’s fault.

7.5. Cancellation of individual consultations. The Customer may cancel a scheduled consultation and receive a full refund if they notify the Executor no later than 24 (twenty-four) hours before the scheduled consultation time. If cancellation occurs less than 24 hours before the consultation or the Customer fails to attend, no refund will be provided.

7.6. The right of refusal set forth in this section applies exclusively to Customer-Consumers. Customers who purchase Services for business purposes (Customer-legal entities and Customer-FOP using API/SaaS for commercial purposes) do not have the right of refusal stipulated in Article 13 of the Law of Ukraine “On Consumer Rights Protection.”

8. Refunds and quality claims

8.1. In the event of a lawful refusal by the Customer to the Contract in accordance with Section 7, the Executor shall process the refund within 14 (fourteen) calendar days from the date of receipt of the refusal notice. The refund is made to the same account/card from which the payment was made, unless otherwise agreed by the parties separately.

8.2. If the Service was performed improperly, the Customer has the right to contact the Executor within a reasonable time via the email address info@astroway.info with a description of the identified deficiencies. The Executor reviews the claim within 14 (fourteen) calendar days and notifies the Customer of the results. If the claim is justified, the Executor, at their discretion, shall: rectify the deficiencies, provide the Service again, or refund the full amount or the corresponding portion.

8.3. The Executor does not refund in cases where:

the Customer provided inaccurate or false data necessary for the provision of the Service (including, in particular, date, time, or place of birth for astrological services), which resulted in the Customer receiving a result that does not correspond to real data;
the Customer disagrees with the content of the provided astrological, numerological, tarot, or other esoteric conclusions, interpretations, or forecasts (pursuant to Clause 2.5 of this Contract);
one of the exceptions listed in Clause 7.3 of this Contract has occurred;
refund is prohibited by imperative legal norms.

8.4. Costs for cross-border and currency exchange fees for refunds to Customers outside Ukraine may be deducted from the refund amount in the actual amount charged by the correspondent bank or payment service.

9. Liability of the Parties

9.1. The Parties shall be liable for failure to perform or improper performance of their obligations in accordance with the legislation of Ukraine and this Contract.

9.2. Limitation of Executor’s liability. To the extent permitted by law, the total liability of the Executor to the Customer under any claims arising from this Contract is limited to the amount actually paid by the Customer for the Service that gave rise to such claim, for the 12 (twelve) months preceding the event that caused the claim. This limitation does not apply in cases where the law does not allow limiting liability (including, in particular, damage to health and life caused intentionally and other imperative cases).

9.3. The Executor shall not be liable for:

decisions made by the Customer based on information received within the Services, given the informational and entertainment nature of astrological, numerological, and other esoteric services (Clause 2.5);
damages arising from the Customer providing false or inaccurate data;
temporary unavailability of the Site, SaaS/API services due to circumstances beyond the reasonable control of the Executor;
actions of payment services, banks, and other payment intermediaries.

10. Force Majeure

10.1. The Parties shall be released from liability for failure to perform or improper performance of obligations under this Contract if such failure is a result of force majeure circumstances (force majeure) that arose after the Contract was concluded and which the Party could not reasonably foresee or prevent.

10.2. Force majeure circumstances include, in particular: military actions, martial law in Ukraine or other countries where the Executor’s critical infrastructure is located, terrorist acts, mobilization, strikes, natural disasters, epidemics, pandemics, prolonged power outages or internet disconnections, restrictions on the export/import of digital services, decisions by government authorities that make Contract performance impossible, accidents on the side of hosting providers, AI services, and payment services.

10.3. Certification of force majeure circumstances is carried out by the Chamber of Commerce and Industry of Ukraine or another competent authority in accordance with the law. In the case of widely known circumstances (including full-scale armed aggression against Ukraine), additional certification is not required.

11. Intellectual Property

11.1. All intellectual property objects posted on the Website, as well as software, texts, databases, training materials, audio and video content, interface design, trademarks “Astro Way,” “AstroWay PRO,” “AstroWay API,” and others belong to the Executor or are used by them lawfully and are protected by the legislation of Ukraine and international treaties.

11.2. Purchasing the Service grants the Customer a non-exclusive, revocable, non-transferable license to use the materials received solely for personal, non-commercial purposes. The Customer is not entitled to reproduce, resell, publish, distribute, modify, decompile the materials received or transfer their access to the Service to third parties without the Executor’s written permission.

11.3. Certain tariff plans of AstroWay API may provide extended rights for commercial use — in such a case, the terms of such a license are described on the page of the relevant tariff and take precedence over clause 11.2 to the extent they regulate it.

12. Personal Data and Confidentiality

12.1. By entering into this Agreement, the Customer confirms their consent to the Executor’s processing of the Customer’s personal data necessary for providing the Service, in accordance with the Law of Ukraine “On Personal Data Protection,” Regulation (EU) 2016/679 (GDPR), and the Executor’s Privacy Policy published at https://astroway.info/politika-konfidentsialnosti/.

12.2. The Executor does not transfer the Customer’s personal data to third parties, except as provided in the Privacy Policy (including sub-processors of the Executor for the provision of Services) or when such transfer is required by law.

12.3. The Customer has the right to contact the Executor at any time to exercise their rights regarding personal data (access, correction, deletion, restriction of processing, portability, objection to processing, withdrawal of consent) at info@astroway.info. The Executor responds to such requests within the timeframes stipulated by Article 12(3) GDPR (up to 30 days) and Article 8 of the Law of Ukraine “On Personal Data Protection.”

13. Applicable Law and Dispute Resolution

13.1. This Agreement is governed by the legislation of Ukraine. All legal relations arising from this Agreement and not directly regulated by it are governed by the Civil Code of Ukraine, the Law of Ukraine “On Consumer Rights Protection,” the Tax Code of Ukraine, and other acts of Ukrainian legislation.

13.2. Mandatory norms of the Customer’s state. If the Customer is a Consumer — an individual habitually residing in a member state of the European Union or in another country whose legislation provides for mandatory consumer protection norms that cannot be restricted by contract — the application of Ukrainian law does not deprive such Customer of the protection granted by the mandatory norms of the legislation of the state of their habitual residence (Article 6(2) of Regulation Rome I — Regulation (EC) No 593/2008).

13.3. The Parties will endeavor to resolve any disputes arising from this Agreement through negotiations and a claim procedure. A written claim is reviewed by the party that received it within 14 (fourteen) calendar days.

13.4. If pre-trial settlement is impossible, the dispute is referred to the court at the Executor’s location (Dnipro, Ukraine), unless otherwise provided by mandatory consumer protection legislation.

13.5. ODR Platform (for EU Customers). Customers who are residents of the European Union have the right to contact the Online Dispute Resolution (ODR) platform established under Regulation (EU) No 524/2013 at https://ec.europa.eu/consumers/odr/. The Executor’s contact email address for ODR purposes is info@astroway.info.

14. Final Provisions

14.1. If any provision of this Agreement is deemed invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision is replaced by a valid provision that most closely reflects the economic intent of the Parties.

14.2. Any correspondence between the Parties regarding this Agreement is conducted via email from info@astroway.info and shop@astroway.info on the Executor’s side and from the address provided by the Customer when placing the Order. Emails from these addresses are recognized by the Parties as valid evidence under Article 96 of the Law of Ukraine “On Electronic Documents and Electronic Document Management.”

14.3. The Agreement is concluded in electronic form and stored electronically in the Executor’s accounting system and in the Customer’s Personal Account. The Customer may obtain a copy of the terms of their specific agreement (with the offer version recorded at the time of conclusion, the list of purchased Services, and payment amounts) upon request to info@astroway.info.

14.4. The Agreement is concluded in the Ukrainian language. Translations into other languages published on the Website are provided solely for the convenience of Customers — in case of any discrepancies, the Ukrainian-language version shall prevail.

15. Executor’s Details

Individual Entrepreneur Burkhan Lilia Oleksiivna

RNOKPP: 3181911021
State registration date: 22.01.2026
EDR record number: 2010350000000958355
Registration authority: Unified State Register of Legal Entities, Individual Entrepreneurs and Public Formations
Unified social contribution taxpayer registration number: 10000003235660
Registration data: State Tax Service in Dnipropetrovsk Oblast, Dnipro District State Tax Inspectorate (code 44118658), No. 046226016175 dated 22.01.2026
Taxation system: simplified, single tax group 3 (third), rate 5% excluding VAT
Location: Ukraine, 49014, Dnipropetrovsk Oblast, Dnipro, vul. Nezalezhnosti, building 27, apartment 50
Email (general, support, GDPR requests): info@astroway.info
Email (orders, payments): shop@astroway.info
Website: https://astroway.info
Trademark: Astro Way

This document is posted on the Website in open access and constitutes the Executor’s official public offer under Articles 633 and 641 of the Civil Code of Ukraine.

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