Being charged for an "Astroway" or Astroguide subscription (emails from no-reply@astroway.life or no-reply@usercarelane.com, "Astroway" or "SKYREAD.PRO / NATALGUIDE.PRO" on your statement)? That is a different company, unaffiliated with us. We have no access to those payments and cannot cancel or refund them. What to do: see FAQ → Similar names.
Return and Exchange Policy
Astro Way online store adheres to the Law of Ukraine “On Consumer Rights Protection.” You have the right to return or exchange a quality item within 14 days from the date of receipt.
Digital reports and subscriptions
Digital reports (PDF). A report is prepared right after payment. At checkout you agree to immediate supply, and so you lose the 14-day right of withdrawal (Art. 16(m), Directive 2011/83/EU).
This does not cover mistakes. If a report contains an error, does not match your order, or the email did not arrive (check your spam folder), write to info@astroway.info with your order number. We will send it again, correct it or refund you.
AstroWay PRO. A voluntary 14-day guarantee applies: we refund the full amount for a new subscription if you write to info@astroway.info within 14 days of payment.
The rules for physical goods are below. Full terms: Public Offer Agreement.
Conditions for Return
You can return or exchange an item if:
- No more than 14 days have passed since receipt
- The item has not been used and is in its original condition
- The original packaging is intact
- You have a document confirming the purchase (receipt, email confirmation)
Items Not Eligible for Return
- Digital products and subscriptions after activation, except as described in the section on digital reports and subscriptions
- Custom-made items (personalized)
- Items damaged by the customer
How to Process a Return
- Contact us at info@astroway.info with your order number and reason for return
- We will confirm your request within 1-2 business days
- Ship the item to the provided address (return shipping costs are at the customer’s expense)
- After receiving and inspecting the item, we will process your refund
Refund Processing
- Refunds are issued using the same method of payment you used for the purchase
- Refund processing time: up to 7 business days after receiving the item
- Shipping costs are non-refundable
Quality Guarantee
If you received a damaged or defective item, contact us within 3 days of receipt. We will replace the item or issue a full refund, including shipping costs.
Contact Information
For questions regarding returns and exchanges: info@astroway.info
Last updated: November 2026
